HeySpin Terms and Conditions

Welcome to HeySpin, the online casino operated by Jumpman Gaming Limited. These Terms and Conditions govern your use of our website at heyspin.com and all services we provide. By registering an account or using our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to review this document carefully before proceeding.

1. About Us

At HeySpin, we operate under the name of Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands GY9 3TQ. We hold a licence issued by the UK Gambling Commission (account number 39175) for customers based in Great Britain, and a licence granted by the Alderney Gambling Control Commission for customers in other permitted jurisdictions. Our data protection obligations are registered in Guernsey. HeySpin Casino was established in 2020 and operates exclusively in English, accepting customers in GBP only.

2. Eligibility and Registration

To use our HeySpin online casino services, you must meet the following requirements:

• You must be at least 18 years of age
• You must be a resident of a jurisdiction in which we are permitted to operate
• You must not be a resident of any non-permitted jurisdiction listed in our restricted countries policy
• You must register using accurate, truthful, and up-to-date personal information
• You may only hold one account with us at any time

We reserve the right to suspend or close accounts where we have reason to believe any of the above conditions have not been met. Our HeySpin UK service is provided primarily to players residing in Great Britain under our UKGC licence.

2.1 Restricted Jurisdictions

At HeySpin, we do not accept registrations from players located in or resident of the following countries: Afghanistan, Australia, Belgium, China, Denmark, France, Germany, India, Iran, Italy, Japan, the Netherlands, Russia, Spain, the USA, and many others as detailed in our full list of non-permitted jurisdictions. We recommend checking the complete restricted country list before registering. Attempts to access our services via VPN or other means of location masking may result in immediate account closure and forfeiture of funds.

3. Account Security and Responsibility

We take security seriously at HeySpin Casino. You are solely responsible for maintaining the confidentiality of your login credentials, including your HeySpin login username and password. We advise you never to share your account details with any third party. If you suspect that your account has been accessed without authorisation, you must notify us immediately at support@jumpmangaming.com.

Our HeySpin platform does not operate as a no-account casino — you are required to complete full registration and identity verification before accessing real money games or processing withdrawals.

4. Deposits and Withdrawals

4.1 Deposits

At HeySpin, we accept deposits via the following payment methods: Visa Debit, Mastercard Debit, Maestro, Paysafecard, PayPal, Neteller, Skrill (up to 3 cards), and Pay by Mobile. Our minimum deposit is GBP 10. Please note that Pay by Mobile transactions are subject to a GBP 2.50 processing fee. All transactions are processed in GBP exclusively.

4.2 Withdrawals

Regarding HeySpin withdrawal times, we process withdrawal requests within 24 hours of completing identity verification. Funds are then transferred within 1 to 5 working days to your registered bank account or e-wallet. We permit the full real money balance to be withdrawn in a single transaction, with no minimum withdrawal threshold set. Withdrawals are available via registered Visa, Mastercard, Maestro cards, PayPal, Skrill, and Neteller. Pay by Mobile cannot be used for cashouts.

Our HeySpin casino withdrawal time may be affected if identity documents require further review. Rejected documents are returned within 48 hours with guidance on resubmission.

4.3 Withdrawal Limits

We do not impose a cash withdrawal limit on real money balances. However, bonus-to-cash conversion is capped as follows:

• Maximum bonus conversion: lifetime deposits up to GBP 250 for funded accounts
• Maximum bonus conversion: GBP 50 for no-deposit bonuses

5. Bonuses and Promotions

Our HeySpin casino bonus offers are available to eligible registered players. Our welcome offer includes 20 no-deposit free spins on Big Bass Splash upon sign-up and adding a valid debit card, plus 50 free spins on your first deposit of GBP 10 or more. No promo code is required — there is no HeySpin promo code needed to claim our standard welcome package.

All HeySpin free spins winnings are paid as bonus cash and are subject to 10x wagering requirements. The maximum bonus conversion to real money is equal to your lifetime deposits, up to GBP 250.

We also offer a range of ongoing promotions, including:

• Daily Wheel with regular rewards
• Cash Giveaway (10 x GBP 300)
• Drops & Wins by Pragmatic Play (GBP 25M prize pool)
• Fluffy Fridays (up to GBP 250 weekly)
• PRO Free Spins (GBP 20 deposit required)
• Turbo Reel (GBP 100 deposit, 50–500 free spins)
• Mega Reel, Loot Chest, and Bonus Wheels
• Club loyalty programme rewards

We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice. Bonus abuse, including the use of multiple accounts or VPNs to claim offers, will result in account suspension.

6. Games and Software

HeySpin slots and all other games available on our platform are supplied by leading certified providers, including Games Global, Pragmatic Play, NetEnt, Play'n GO, Red Tiger, Big Time Gaming, Playtech, Blueprint, and Eyecon. Our live casino content is powered by Evolution and Playtech. We offer a diverse selection including slots, live dealer games, blackjack, roulette, baccarat, 90-ball bingo, scratch cards, progressive jackpots, and arcade games.

Our HeySpin app is not currently available — we deliver our full gaming experience through a responsive HTML5 web platform accessible on desktop, mobile, and tablet browsers.

7. Responsible Gambling

At HeySpin, we are committed to promoting responsible gambling across our platform. We provide tools including deposit limits, session reminders, cooling-off periods, and self-exclusion options. If you feel that gambling is becoming a problem, we urge you to make use of these tools or seek help from organisations such as GamCare, BeGambleAware, and GamStop.

We may restrict or close accounts where we identify signs of problem gambling behaviour. You must not use our services if you are under the influence of alcohol or in a vulnerable state.

8. Dispute Resolution

Our HeySpin Casino complaints process begins with contacting us directly at complaints@jumpmangaming.com. If we are unable to resolve your complaint to your satisfaction, you may escalate the matter to our approved Alternative Dispute Resolution providers: eCOGRA for UK customers, and the AGCC for non-UK customers regulated under our Alderney licence.

9. Governing Law

These terms are governed by the laws applicable to our licence jurisdictions. For UK players, our services fall under the regulatory framework of the UK Gambling Commission. Any disputes not resolved through our internal process or ADR may be referred to the appropriate courts or regulatory bodies.

10. Contact Us

We are always here to assist. You can reach our support team at:

• General enquiries: support@jumpmangaming.com
• Customer care: customercare@jumpmangaming.com
• Complaints: complaints@jumpmangaming.com

Please note that HeySpin Casino does not offer live chat at this time. Our support team responds to emails promptly, and our FAQ section at heyspin.com covers many common queries. We appreciate your patience and are dedicated to providing a safe and enjoyable gaming environment at HeySpin.