HeySpin Casino Cookie Policy

At HeySpin, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them at HeySpin Casino, and what choices you have regarding their use. By continuing to use our platform at heyspin.com, you consent to our use of cookies as described in this document.

1. What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. Here at Hey Spin, we use cookies to help our site function correctly, to understand how you interact with our services, and to provide you with a more personalised experience. Cookies cannot run programs or deliver viruses to your device; they are entirely safe and widely used across the internet.

In addition to cookies, we may also use similar technologies such as web beacons, pixel tags, and local storage objects. Throughout this policy, we refer to all of these collectively as "cookies" for simplicity.

2. Who We Are

Our HeySpin Casino platform is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands GY9 3TQ. We hold a licence from the UK Gambling Commission (account number 39175) for customers in Great Britain, and we are additionally licensed by the Alderney Gambling Control Commission for non-UK customers. Our data protection practices are registered in Guernsey. If you have any questions about how we use cookies or handle your personal data, you can reach our team at customercare@jumpmangaming.com.

3. Types of Cookies We Use

At Hey Spin, we use several categories of cookies to ensure our casino operates smoothly and that your experience is as enjoyable as possible. Below is a breakdown of the cookie types we deploy:

3.1 Strictly Necessary Cookies

These cookies are essential for our website to function. Without them, services such as the HeySpin login process, account authentication, and secure session management would not be possible. We do not require your consent to place strictly necessary cookies, as they are integral to delivering the service you have requested.

• Session management and HeySpin Casino login authentication
• Security and fraud prevention features
• Remembering items in your account preferences
• Ensuring compliance with our regulatory obligations under the UK Gambling Commission

3.2 Functional Cookies

We use functional cookies at Hey Spin to remember your preferences and personalise your experience on our platform. These cookies allow us to remember choices you make — such as your language settings or preferred display options — so you do not have to re-enter them each time you visit.

• Storing your preferred settings and site configurations
• Remembering whether you have accepted our cookie notice
• Supporting features such as the Daily Wheel, Mega Reel, and other promotional tools available on our HeySpin Casino platform

3.3 Analytics and Performance Cookies

To understand how visitors interact with our Hey Spin online casino, we use analytics cookies. These help us measure site traffic, identify popular pages, and improve overall performance. The data we collect through these cookies is aggregated and does not personally identify you.

• Tracking page visits and session durations
• Identifying which HeySpin Casino slots and game categories are most popular
• Monitoring error pages and loading performance
• Improving our site based on real usage data

3.4 Marketing and Targeting Cookies

We may use marketing cookies at HeySpin Casino to deliver relevant promotions and advertisements. These cookies track your browsing habits across our site and, where applicable, on third-party platforms. They help us ensure that our offers — including HeySpin free spins promotions, bonus offers, and seasonal campaigns — are relevant to your interests.

• Displaying personalised bonus and promotional content
• Measuring the effectiveness of our marketing campaigns
• Limiting how often you see a particular advertisement
• Sharing anonymised data with trusted advertising partners

4. Third-Party Cookies

Some cookies placed on our Hey Spin platform are set by third-party service providers rather than directly by us. These may include analytics providers, game suppliers such as Evolution, Pragmatic Play, NetEnt, Play'n GO, and Playtech, as well as payment processors that support transactions made in GBP. We do not control how these third parties use their cookies, and we encourage you to review their individual privacy and cookie policies for further information.

Our HeySpin Casino site may also load content from external sources as part of our live casino, jackpots, and bingo product offerings. When this occurs, those third-party providers may also place their own cookies on your device.

5. How Long Do Cookies Last?

Cookies we use at Hey Spin fall into two categories based on their duration:

• Session cookies: These are temporary and are deleted from your device as soon as you close your browser. We use them for things like maintaining your HeySpin Casino login session.
• Persistent cookies: These remain on your device for a set period of time or until you manually delete them. We use persistent cookies to remember your preferences between visits and to support our analytics and marketing functions.

6. Managing and Controlling Cookies

You have the right to control which cookies we place on your device. At Hey Spin, we respect your choices and provide you with the following options:

• Browser settings: Most browsers allow you to refuse or delete cookies through their settings menus. Please consult your browser's help documentation for guidance.
• Cookie consent tool: When you first visit our HeySpin Casino site, we present a cookie consent notice where you can accept or decline non-essential cookies.
• Opt-out tools: For analytics and marketing cookies, you may opt out through industry tools such as the Network Advertising Initiative or the Digital Advertising Alliance's opt-out portal.

Please note that disabling certain cookies may affect the functionality of our website. For example, blocking strictly necessary cookies may prevent you from completing the HeySpin login process or accessing your account balance.

7. Cookies and Responsible Gambling

We take our responsible gambling obligations seriously at HeySpin Casino. Some of the cookies we use help us monitor gameplay patterns and identify potentially harmful behaviour. This allows us to fulfil our duties under the UK Gambling Commission licence and to direct players to appropriate support resources where needed. These cookies are part of our commitment to safer gambling and are treated as strictly necessary under our regulatory obligations.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own data practices. When we make significant changes, we will notify you through our website or by other appropriate means. We encourage you to check this page periodically to stay informed about how we use cookies at Hey Spin. Your continued use of our platform following any update constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to get in touch with our team at HeySpin Casino. You can reach us using the following contact details:

• General support: support@jumpmangaming.com
• Customer care: customercare@jumpmangaming.com
• Complaints: complaints@jumpmangaming.com

We are here to help and will respond to all enquiries as promptly as possible. Our Hey Spin team takes your privacy seriously, and we remain dedicated to handling your data with care, transparency, and full compliance with applicable data protection law.