Responsible Gaming at HeySpin

Our Commitment to Safer Play

We at Hey Spin are licensed and regulated by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for non-UK customers. Both licences come with strict requirements around player protection, and we go above and beyond these standards to ensure that every player on our platform can enjoy a responsible gaming experience.

Our HeySpin platform is operated by Jumpman Gaming Limited, a company with a strong track record of responsible gambling practices across all of its brands. We work closely with independent bodies and support organisations to continuously improve the tools and information available to our players.

Tools We Provide to Help You Stay in Control

At Hey Spin, we offer a comprehensive suite of responsible gaming tools that are available to all registered players. You can access these at any time through your account settings or by contacting our support team directly.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is in place, it takes effect immediately if you are reducing it. Increases to limits are subject to a cooling-off period to give you time to reflect. We at HeySpin encourage all players to set these limits as a first step toward safer play.

Loss Limits

Our Hey Spin platform also allows you to set loss limits, so you can cap how much you are comfortable losing over a given time period. This is one of the most effective ways to keep your gaming within a budget that works for you.

Session Time Limits

Time can fly when you are having fun — and we know that. That is why our HeySpin tools include session time reminders and limits, so you are always aware of how long you have been playing. You can choose to receive alerts at set intervals or cap your total playing time per day.

Reality Checks

We offer in-session reality check notifications that remind you of the time you have spent gaming and give you a clear picture of your wins and losses during that session. At Hey Spin, we believe transparency is essential for responsible play.

Cool-Off Period

If you feel you need a short break, you can request a cool-off period through your account. During this time, you will not be able to log in or place bets on our HeySpin platform. Cool-off periods can range from one day to several weeks, depending on your needs.

Self-Exclusion

If you believe your gambling has become a problem, we at Hey Spin strongly encourage you to consider self-exclusion. You can self-exclude from our platform for a minimum period of six months. Once activated, this cannot be reversed during the exclusion period. You can also use GAMSTOP — the UK's national self-exclusion scheme — to exclude yourself from all UKGC-licensed operators at once. We are fully integrated with GAMSTOP as part of our licensing obligations.

Recognising Problem Gambling

Our HeySpin team wants to help you recognise the early signs of problem gambling before they become serious. Ask yourself the following questions honestly:

• Do you spend more time or money gambling than you originally intended?
• Do you feel irritable or anxious when you try to cut back or stop?
• Have you ever lied to friends or family about how much you gamble?
• Do you gamble to escape problems, stress, or negative emotions?
• Have you borrowed money or sold belongings to fund your gambling?
• Do you find yourself chasing losses — gambling more to try to win back what you have lost?
• Has gambling negatively affected your work, relationships, or finances?

If you answered yes to any of these questions, we encourage you to reach out for help. You are never alone, and support is available. At Hey Spin, we would rather lose a customer than see someone harmed by problem gambling.

Support Organisations We Recommend

We at HeySpin work alongside a number of trusted organisations that provide free, confidential support to people affected by gambling harm. We encourage any player who needs help to contact them directly:

Protecting Younger Players

At Hey Spin, we operate exclusively for players aged 18 and over. We carry out strict age verification checks as part of our registration and Know Your Customer (KYC) process. No player can withdraw funds without completing identity verification, which helps us confirm that everyone using our platform is of legal age.

We also strongly encourage parents and guardians to use parental control software to prevent underage individuals from accessing gambling websites. Tools such as Gamban, Net Nanny, and Cyber Patrol can block access to gambling content across all devices in your household. Our HeySpin team supports these measures and will never knowingly allow underage players to participate in real-money gaming.