HeySpin Casino Privacy Policy

At HeySpin Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our website at heyspin.com. We are committed to handling your data responsibly and in full compliance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your personal data.

Who We Are

HeySpin Casino is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands GY9 3TQ. We are licensed by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for non-UK customers. As the data controller, we are responsible for ensuring that your personal information is processed lawfully, fairly, and transparently. If you have any questions about how we handle your data, you can reach our team at customercare@jumpmangaming.com.

Information We Collect

When you register and use our HeySpin online casino, we may collect the following categories of personal information:

• Identity data: your full name, date of birth, and username
• Contact data: your email address, phone number, and postal address
• Financial data: payment method details including debit card information (Visa, Mastercard, Maestro), PayPal, Skrill, or Neteller account references
• Verification data: copies of government-issued identification documents and proof of address submitted during KYC verification
• Technical data: IP address, browser type, device identifiers, and operating system information
• Usage data: your login activity, game history, wagering records, deposit and withdrawal transactions, and bonus usage
• Communications data: records of your correspondence with our support team via email
• Responsible gambling data: any self-exclusion requests, deposit limits, or cooling-off periods you have applied to your account

How We Use Your Information

We at HeySpin use your personal data for specific, lawful purposes only. We will never sell your data to third parties for their own marketing purposes. The key purposes for which we process your information include:

• Creating and managing your player account
• Processing deposits and withdrawals securely
• Verifying your identity and age in accordance with our licensing obligations
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) regulatory requirements
• Delivering our HeySpin Casino bonus offers, free spins, and promotional communications where you have consented to receive them
• Providing customer support and responding to your queries or complaints
• Detecting and preventing fraud, cheating, or other prohibited activity
• Meeting our responsible gambling obligations, including monitoring for signs of problem gambling
• Improving our platform, games, and user experience
• Complying with legal and regulatory obligations imposed by the UK Gambling Commission and other authorities

Legal Basis for Processing

Our HeySpin platform processes your data on several legal grounds depending on the activity. We rely on the performance of a contract when processing data necessary to operate your account and provide our services. We process certain data based on our legitimate interests, such as fraud prevention and platform security. Where required by law — for example, identity verification and AML checks — we process your data to comply with legal obligations. For marketing communications, we rely on your explicit consent, which you may withdraw at any time.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience and gather analytics data. At HeySpin Casino, cookies help us remember your preferences, keep your session secure, and understand how players interact with our site. You can manage or disable cookies through your browser settings; however, please note that disabling certain cookies may affect the functionality of our HeySpin login and account features. For full details, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Game providers such as Pragmatic Play, NetEnt, Play'n GO, Evolution, Playtech, and others, to enable you to access games on our platform
• Payment processors and financial institutions to handle your deposits and withdrawals
• Identity verification and fraud prevention services
• Regulatory authorities including the UK Gambling Commission, HMRC, and law enforcement agencies where legally required
• Our dispute resolution providers: eCOGRA (for UK customers) and the Alderney Gambling Control Commission (for non-UK customers)
• Other companies within the Jumpman Gaming group of brands where operationally necessary

All third parties we work with are required to process your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a period of up to five years after account closure, in accordance with our regulatory and legal obligations. Certain financial and identity records may be retained longer where required by anti-money laundering legislation. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data held by us at HeySpin Casino:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at customercare@jumpmangaming.com. We will respond within one calendar month. If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our HeySpin Casino platform uses SSL encryption to secure data in transit, and we maintain strict internal access controls to ensure only authorised personnel can access your information. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by law.

International Transfers

Where we transfer your personal data outside the United Kingdom, we ensure that appropriate safeguards are in place — such as standard contractual clauses approved by the ICO — to maintain the same level of protection your data receives under UK law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically. Continued use of our HeySpin Casino services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please do not hesitate to get in touch with our team:

• General enquiries: support@jumpmangaming.com
• Customer care: customercare@jumpmangaming.com
• Complaints: complaints@jumpmangaming.com
• Postal address: Jumpman Gaming Limited, La Corvee House, La Corvee, Alderney, Channel Islands GY9 3TQ

We are committed to resolving any data protection concerns promptly and transparently. At HeySpin Casino, protecting your personal information is a fundamental part of the trust we build with every player on our platform.